Patient Portal Instructions

Questions & Answers

How to Access the Patient Portal

Go to  www.beansproutpediatrics.com. The dark blue bar at the top of the page has a button for Patient Login. Click that option, and you will be redirected to https://8042-1.portal.athenahealth.com/

Or you can go to myprivia.com. The dark blue bar at the top of the page has a button for Patient Portal. Click that option, and you will be redirected to a secondary page. Choose the mint green button that says “Sign on the to Patient Portal” on the left side of the screen. You will be redirected to https://8042-1.portal.athenahealth.com/

On the right side of the screen, click the blue button that says Log In With AthenaHealth

If you cannot remember your password, you can either click “forgot your password” or email admin@beansproutpeds.com

Can I see all of my children in the portal?

All established patients within your family under the age of 18 should be visible in the patient portal. For children over 18, you will need a signed consent to see any medical information other than billing information. If your children are not linked in the portal and all showing, please contact Beansprout at admin@beansproutpeds.com

To toggle between medical history of multiple children, click the arrow to the right of your child’s name. A drop down menu should appear of all connected family members

Can I schedule an Appointment in the Portal?

On the home page of the portal, you will see a blue button for Schedule Now under the header Appointments. Make sure that the child’s name that you are wanting to schedule the appointment for is showing on the left. Once you click that schedule button, you will be prompted to select the reason for the appointment. The appointment types Sick and Annual Physical are going to have the most appointment options available generally. You may also filter the location you are looking to book the appointment for. Availability of all Beansprout providers will be shown, not just providers that you have previously seen before.

Can I see details about my patient balance in the portal?

Yes. Choose the child with the balance from the drop down menu on the Home page. Go to Billing. You can click on the blue hyperlink View Details on the bill for a certain service date to see the underlying detail for any balances due and make payment when ready.

How can I print my child’s vaccine records for camp or school?

Choose the child you are wanting records for from the drop down menu on the Home page. Go to My Health, then Medical History. On the portion called Vaccinations, there is a blue hyperlink saying Print. Once you select Print, you can print to a printer or save the records as a pdf for subsequent emailing to third parties. The physician’s signature will be on the records.

How can I view lab and test reports?

Choose the child you are wanting records for from the drop down menu on the Home page. Go to My Health, then Test Results. On the portion called Vaccinations, there is a blue hyperlink saying Print. Once you select Print, you can print to a printer or save the records as a pdf for subsequent emailing to third parties. The physician’s signature will be on the records.

How can I view my medications and dosage instructions?

Choose the child you are wanting records for from the drop down menu on the Home page. Go to My Health, then Medications. On the portion called Vaccinations, there is a blue hyperlink saying Print. Once you select Print, you can print to a printer or save the records as a pdf for subsequent emailing to third parties. The physician’s signature will be on the records.

Can I download my child’s health history with Beansprout to provide a specialist or another provider ?

Yes. Choose the child you are wanting records for from the drop down menu on the Home page. Go to My Health, then Health Records. You can choose a single date of service or the complete medical record to download.

Alternatively, at the bottom of any of the pages in My Health, there is a blue hyperlink to View,  download, or transmit your health data.

How can I print a back to school or work letter?

Choose the child you are wanting the letter for from the drop down menu on the Home page. Go to My Health, then Medical Forms. At the top of that page will be any requested Return to Work/School notes created by the doctor with the date of service. Click the blue hyperlink with the name of the letter, and it will download onto your device.

Can I communicate with my provider or staff through the portal?

Yes. Choose the child you are wanting to contact the practice on behalf of from the drop down menu on the Home page. Go to Messages, then Send a Message. You will see a variety of options to choose from related to the nature of your desired communication with the practice.

Help! I cannot see everything on my cell phone. Can I still access my tests and letters?

Yes. If you have downloaded the MyPrivia app on your phone, log into the portal through the app. Using the top blue bar, choose the child your are wanting to access records for from the drop down menu. Choose the Health button at the bottom of the phone. You will be asked to log into the Athena Health portal a second time for security.

Once in the 2nd portion of the portal, it will have a gray bar at the top that says My Privia. Scroll all the way down to the very bottom of the screen. There will be a gray bar at the bottom with small print that says “Privacy Practice, Website Privacy, Full Site”. Click the term Full Site. Now you will be able to pull all forms, tests and documents as described above.