As a patient within our practice, we offer telephone access to a nurse to give medical advice as well as to help you decide if an appointment is necessary for your child. This service is available during the following hours:
Nurse Triage line available from m 8:00am -4:00pm Monday – Friday
512.610.7030 ext 4
You may need to leave a voice message. Please leave a clear message, preferably from a land line as cell phones and calls on speaker are quite difficult to hear. Include your name and number, child’s name (spell last name) and date of birth, topic of concern, and best contact time. If you believe your child has a serious complaint that requires a same day visit, request an appointment directly with the receptionist.
For questions on ingestion or exposure to chemicals, it’s best to contact the Poison Control Center at 1-800-222-1222. These calls are free of charge. The Center is opened 24 hours a day, seven days a week, including holidays. For more info, visit our Poison page.
For in office test results such as throat cultures, we will contact you only if results are positive. For off-site testing, we will notify you once we receive the final readings on lab tests or radiology studies. If further discussion is necessary to manage a problem, we will ask you to schedule a follow-up visit. If you do not hear from us within 7-10 days from the date of testing, please call to ask about the status of your results.
After Hours Calls
We offer “Beansprout After Hours” Mon-Thu 5-7pm, Fri 5-6pm & Saturdays 8am-12 noon, for sick patients by appointment only. For urgent matters outside these hours, call our office. You will have the option to speak with the provider on call up until 10 pm weekdays, 8 pm weekends.
After these hours you will have the option to speak with a nurse triage center. A live operator will take your name, phone number, and a brief message. There will be a $20.00 fee to speak with a provider about any new medical issue or to get guidance from a triage nurse. Expect a call back within thirty minutes from a nurse. Please disable any call-blocking features.
Please have the following information with you when you call after hours:
Your child’s main symptoms
Any chronic disease or problem
Your child’s current temperature
Your child’s approximate weight (for calculating medication dosage)
The names and dosages of all medication your child is taking
Your pharmacy name & phone number
Reasons to call after hours:
- If you feel you may need to take your child to an emergency room
- Injury that won’t stop bleeding and is gaping
- Head injury with a loss of consciousness or change in behavior
- Fussy child who is hard to wake up or unable to console
- Fever of 105 or greater. All other fevers are not an emergency if your child is acting well and drinking fluids
- Newborn baby – 2 months of age with fever of 100.4 or greater. The most accurate way to take the temperature is rectally.
- Dehydration – no urine output for 8-10 hours or more
- Labored breathing
Most calls can wait until business hours if they do not fit the above criteria. After hours calls should not be used for appointments or medication refills. We will not prescribe medicine, including antibiotics, over the phone.